Introduction / General Questions
Glossary
What Happens If...
Order Process
Post Booking

FAQ Home

5% Discount

For every booking you place with Car Hire Direct you will receive a 5% discount code. This is can then be used with your next car rental when you book online.

Introduction / General Questions

Who is Car Hire Direct?
Is there any age restriction for car rental?
How reliable are your vehicles?
Is there a charge for extra drivers?
Does the car come with a full tank of fuel?
Do you charge extra for unlimited mileage?
How do I request infant / child seats, roof racks? What are the costs?
Do I have to pay extra for insurance?
What are promotional codes?

Glossary

What is the difference between request and confirmed bookings?
What is damage excess?
What is the Gold Package (USA and Canada)?
What are the Executive / Gold packages (South Africa and Namibia?

What Happens If...

If I drop my car off early - will I get a partial refund?
What happens if I drop my car off late?
If my flight is late arriving at the airport will the staff wait?
What happens if the car breaks down or I have an accident ?

Order Process

How do I pay for a booking?
How do I make a booking?
Can I choose different pick-up and drop-off locations?
Will I get the make and model of the car that I have requested?

Post Booking

How do I amend my booking?
How do I cancel my booking? What is Cancellation Protection?
What documentation will I need on collection of the car?
When should I expect to receive the pre-paid voucher?
I should have received my voucher by now.
I have lost my car voucher.