Car hire companies appear to be delivering the levels of satisfaction to their customers that they were before the global economic meltdown. A recent survey by JD Power and Associates shows that all of the big names in car rental have managed to achieve better scores than they did in a similar survey for 2009.
For the seventh year in a row, Enterprise Rent-A-Car has secured the top position on the points-board for satisfying its customers. Out of a possible perfect score of 1,000 points, Enterprise managed to end 16 points higher than last year with a score of 786.
The second highest score went to another Enterprise run rental company, National Car Rental, which scored 767, an improvement of 10 points on last year. In third place came Hertz, up 15 points on last year to 762. The survey was conducted over a 12 month period ending in September this year.
The poll, which was conducted at airports throughout the US, took into account six main areas of customer satisfaction: rental car, reservation process, collection process, return process, costs and fees and the quality of the rental firm’s shuttle bus service.
JD Power and Associates vice president, Stuart Grief, said the survey suggested that car hire firms were looking into rebuilding some of the areas of customer service which were damaged during the financial crisis. Service levels seem to have been improved by the reintroduction of staff into key areas as well as the provision of newer vehicles with lower mileage on the clocks, he added.
We Search and compare over 40 car hire suppliers to find you the cheapest car hire deal