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Terms and Conditions

General Payment Terms and Conditions

The following are the general payment terms and conditions that all customers must agree to for any booking regardless of location and supplier:

  • Car Hire Direct vouchers will only be sent out once the payment has been taken. There are No Credit Card charges or Amendment Fees.
  • We accept payment by VISA, MASTERCARD, SWITCH/SOLO, DELTA & VISA DEBIT. Please note the Opening Hours of your selected location when booking.
  • Cancellation Charges apply as follows:
    • Before the date of collection - £20 / €30
    • On or after the date of collection - £50 / €75
  • You have the option of taking out a cancellation protection to cover you for this eventuality, the cost is £5.00 (€7.00 if paying in euros) per week.
  • We strongly recommend you take the cancellation protection but this is an optional extra. In the event that you pay for a booking in a different currency than your card statement is quoted in, you may suffer currency exchange losses in the event that we have to refund your payment for whatever reason. Refunds will be made in the same currency as payment. To avoid this we recommend that you pay in the same currency as your credit card statement appears in if possible. In certain circumstances a booked vehicle may not be available. Autobookers plc and Car Hire Direct reserve the right to cancel your booking with a full refund. We will notify you immediately of such cancellations to minimise any inconvenience caused, and also try to offer you an alternative vehicle if one is available.

By submitting my booking to Car Hire Direct, I am accepting the terms and conditions set out above.


Supplier / Location Terms and Conditions

Car Hire Direct terms and conditions vary by destination and supplier. Click on the country names to see the car hire terms and conditions that apply to bookings in those destinations.

In some countries we have more than one car hire supplier. Although generally car hire terms and conditions are very similar within the same country, some differences might apply. If there is more than one supplier for a location, you can see which supplier applies to a particular location and vehicle by clicking on the vehicle name in the 'Select a vehicle' step, before you submit the car hire booking details to us.

Click on a country or area:


Car Hire United States

 

California JFK Airport Western States
Florida (Alamo) La Guardia Airport Rest of the USA
Florida (U Save) Newark Airport  

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Car Hire Rest of Europe

 

Austria Iceland
Belgium Italy (Tirreno)
Bulgaria Italy (Europcar)
Corsica Latvia
Croatia Lithuania
Cyprus Malta (Sixt)
Czech Republic Netherlands
Denmark Norway
Estonia Poland
Finland Romania
France (Alamo) Russia
France (Budget) Sardinia (Tirreno)
France (Europcar) Sardinia (Europcar)
Germany (Alamo) Slovenia
Germany (Europcar) Sweden
Gibraltar Switzerland(Alamo)
Greece (Sixt) Switzerland(Hertz)
Greece (Europcar) Turkey
Hungary (Fox Auto)
Hungary

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Car Hire Spain and Portugal

 

Alicante Airport (Solmar)

Lanzarote (Record)
Alicante Airport (Centauro) Madeira
Balearic Islands (Rest of) Majorca (Centauro)
Barcelona Majorca (Centauro)
Canary Islands (Rest of) Majorca (Europcar)
Costa Blanca (Centauro) Madrid
Costa Blanca (Solmar) Menorca
Costa de la Luz Malaga Airport (Crown)
Costa del Sol (Centauro) Malaga Airport (Centauro)
Costa del Sol (Crown) Portugal (Auto Jardim)
Fuerteventura (Alamo) Portugal (Drive Car Rental)
Fuerteventura (Record) Portugal (Thrifty)
Gibraltar Reus Airport
Gironal Airport Tenerife (Alamo)
Gran Canaria (Alamo) Tenerife (Record)
Gran Canaria (Record) Valencia
Ibiza Rest of Spain (Europcar)
Lanzarote (Alamo)  

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Car Hire United Kingdom & Ireland

 

Channel Islands Ireland
Great Britain (Alamo) Northern Ireland
Great Britain (Budget)  

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Car Hire Australasia

 

Australia New Zealand  

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Car Hire Africa

 

Mauritius Morocco  
Namibia South Africa  

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Car Hire Middle East and Asia

 

Bahrain Lebanon Sri Lanka
Israel Oman United Arab Emirates
Jordan Qatar Thailand
Kuwait Saudi Arabia

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Car Hire The Caribbean Islands

 

Aruba Bonaire St. Barthelemy
Anguilla Curacao St. Croix
Antigua Dominican Republic St. Maarten
Barbados Jamaica Trinidad & Tobago

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Car Hire Central & South America

 

Argentina El Salvador Nicaragua
Chile Honduras Panama
Costa Rica Mexico  

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